Returns & Refunds

Returns & Refunds


We want every customer to feel confident ordering from Orvaine. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.


Return eligibility


To qualify for a return:


  • The item must be returned in its original condition.
  • The item must include its original packaging where applicable.
  • You must provide your order number or proof of purchase.
  • You must contact us before sending the item back.


Please do not return an order without first receiving return instructions from our customer-support team.


How to request a return


Contact us through our Contact Us page and include:


  • Your full name
  • Your order number
  • The reason for the return
  • Photographs if the item arrived damaged, defective, or incorrect


Once your request has been reviewed, we will provide the appropriate return instructions.


Damaged, defective, or incorrect orders


Please inspect your order when it arrives. Contact us as soon as possible if your item is damaged, defective, or different from what you ordered. Include clear photographs so we can review the issue and arrange a replacement or refund where appropriate.


Return shipping


Customers are generally responsible for return-shipping costs when returning an unwanted item. Orvaine will cover reasonable return or replacement costs when the product is damaged, defective, or incorrect.


Refunds


Once the returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.


Original shipping costs are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable consumer law.


Order cancellations


Contact us immediately if you need to cancel or change an order. We cannot guarantee cancellation after the order has entered processing or has been shipped.


Consumer rights


This return policy does not limit any mandatory consumer rights available under applicable law.


Because you sell from Norway, the statutory right of withdrawal for many online consumer purchases is generally 14 days; your advertised 30-day guarantee can be more generous, but it should not replace or restrict those legal rights.